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Refund Policy
Refund Policy
At The Delilah, we are committed to providing an elevated, personalized experience and exceptional hair-braiding services.
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All deposits and booking fees are non-refundable and are applied toward your scheduled service.
Payments for completed services are final and non-refundable. If you have a concern about your service, please contact The Delilah within 48 hours so we can review the concern and determine an appropriate resolution.
If The Delilah cancels your appointment and cannot offer a suitable alternative, any eligible prepaid amount for the canceled service will be refunded.
By booking an appointment with The Delilah, you acknowledge and agree to these refund and cancellation terms.
24-Hour Cancellation Policy
We require a minimum of 24 hours’ notice for all cancellations and appointment changes.
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Cancellations or rescheduling requests made 24 hours or more before your appointment may be made without a cancellation fee.
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Cancellations made less than 24 hours before your appointment may result in the loss of your deposit or booking fee.
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No-shows may forfeit the full deposit or booking fee and may be required to pay a new deposit before scheduling another appointment.
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Repeated late cancellations or no-shows may result in additional booking restrictions.
Retail Products
Due to hygiene and safety considerations, hair-care and beauty products may be final sale unless they are defective or otherwise eligible for an exchange under applicable law.
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